Trust is a topic that surfaces regularly with my clients. For some, trust seems like a "nice to have," but Covey and Link remind us that when trust is low, speed is also low and cost is high. It's a business imperative to build trust in the organization.
Not everyone knows how to build trust. The authors help with that first by distinguishing between Blind Trust, Distrust and Smart Trust. Then they provide us with an understanding of Smart Trust Actions as well as clarifying good trust building behaviors.
This is a great read with excellent examples!