is a topic that surfaces regularly with my
clients. For some, trust seems like a
"nice to have," but Covey and Link remind us that
when trust is low, speed is also low and cost
is high. It's a business imperative to build
trust in the organization.
Not everyone knows how to build
trust. The authors help with
that first by distinguishing between
Blind Trust, Distrust and Smart Trust. Then
they provide us with an understanding of Smart
Trust Actions as well as clarifying good
trust building behaviors.
is a great read with excellent examples!