Useful Quotes


Example is not the main thing influencing others. It is the only thing. - Albert Schweitzer

When one door closes, another opens: but we often look so long and so regretfully upon the closed door that we do not see the one which has opened for us. - Alexander Graham Bell

Change is the law of life. And those who look only to the past or present are certain to miss the future. - John Fitzgerald Kennedy

If you always do what you've always done, you'll always get what you've always got. - Ed Foreman

Faced with the choice between changing one's mind and proving that there is no need to do so, almost everybody gets busy on the proof. - William Bridges

Every exit is an entrance somewhere else. - Tom Stoppard

If you have always done it that way, it's probably wrong. - Charles Kettering

It's not so much that we're afraid of change or so in love with the old ways, but it's that place in between that we fear... It's like being between trapezes. It's Linus when his blanket is in the dryer. There's nothing to hold on to. - Marilyn Ferguson

Change does not take time -- it takes commitment. - Thomas Crum

By the time you understand some new change, the only thing you can be sure of is -- you're wrong. - C.W. Metcalf

You cannot act or be treated in ways that are different from those you are used to -- even if those ways are better -- without becoming increasingly uncomfortable. - Tom Rusk M.D.



Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences. - Thomas Crum

In one of our concert grand pianos, 243 taut strings exert a pull of 40,000 pounds on an iron frame. It is proof that out of great tension may come great harmony. - Theodore E. Steinway

Conflict isn't negative, it just is. - Thomas Crum

It is hard to change our point of view in a conflict. Most often, it is because we are not nearly as interested in resolving the conflict and possibly creating a new "pearl" as we are in being right. - Thomas Crum

In a conflict, being willing to change allows you to move from a point of view to a viewing point -- a higher, more expansive place, from which you can see both sides. - Thomas Crum

Through conflict we get to unity. - Dean Tjosvold

Conflict involves incompatible behaviors rather than competitive goals. - Dean Tjosvold

Assumption of cooperative goals leads to viewing the conflict as a common problem to be solved for mutual benefit. - Dean Tjosvold

Conflict is neither good nor bad. Properly managed, it is absolutely vital. - Kenneth Kaye

If we manage conflict constructively, we harness its energy for creativity and development. - Kenneth Kaye

If you are leaning over to starboard to balance the boat against the other guy's propensity to lean too far to port, both of you are about to get wet. - Kenneth Kaye



Nothing is more dangerous than an idea when it is the only one you have.

It's easy to come up with new ideas; the hard part is letting go of what worked for you two years ago, but will soon be out of date.

Those who say something can't be done should get out of the way of those who are doing it.

The way to get good ideas is to get lots of ideas and throw the bad ones away. - Linus Pauling

Success is on the far side of failure. - Thomas Watson Sr.

You don't understand anything unless you understand there are at least 3 ways. - M. Minsky



Never mistake silence for agreement.

Where all think alike, no one thinks very much. - Walter Lippmann

When debate fails to occur, the solution will always be weaker than it could have been. - Thomas Isgar

Decision by non-decision means you are surrendering decision-making influence to 'the four winds' -- chance, fate, the system, or the powers that be. - Thomas Kayser



Understanding the diversity of our gifts enables us to begin taking the crucial step of trusting each other. - Max DePree

You never really understand a person until you consider things from his point of view. - Harper Lee

What we must decide is perhaps how we are valuable rather than how valuable we are. - Edgar Z. Friedenber

The effective team leader acknowledges individual differences, and challenges the team to meet as many individual needs as possible while achieving the team's goals. - Fran Rees

Two heads are better than one only if they contain different opinions. - Kenneth Kaye

It's the things in common that make relationships enjoyable, but it's the little differences that make them interesting.



People only respond negatively to controls when they are inappropriate for the situation. - William Byham

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents. - Kenneth Blanchard

Empowerment is all about letting go so that others can get going. - Kenneth Blanchard

Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed. - Jan Carlzon

We do not produce excellence when we feel uninvolved, insignificant, and threatened. - Kouzes and Posner



The greatest good we can do for others is not to share our riches, but to reveal theirs.

It takes a rare person to want to hear what he doesn't want to hear. - Dick Cavett

Never criticize until the person is convinced of your unconditional confidence in their abilities. - Coach John Robinson

It is very difficult to apply the old Indian adage 'Do not judge another until you have walked a mile in his moccasins,' unless you get out of your own moccasins first. - Thomas Crum



The leader is a teacher who succeeds without taking credit. And, because credit is not taken, credit is received. - Lao Tzu, 6th Century BC

What gets measured gets done; what gets recognized gets done even better.

A real leader, through actions and words, has the ability to motivate others to their highest level of achievement; then gives them the opportunity and the freedom to grow.

The first responsibility of a leader is to define reality. The last is to say thank you. - Max DePree

There is a difference between leadership and management. Leadership is of the spirit, compounded of personality, vision and training. Its practice is an art. Management is a science of the mind. Managers are necessary; leaders are indispensable.

If you really want people to respond to your leadership, you have to have a personal relationship with them. they need to know you're dependable and that you'll be there if they have a problem. That's personal power to me. - Noreen Haffner

A leader is best when people barely know that he exists,
Not so good when people acclaim him,
Worst when they despise him.
'Fail to honor people,
They fail to honor you;'
But of a good leader, who talks little,
When his work is done, his aim fulfilled,
They will all say, 'we did this ourselves.'
- Lao Tzu

When team members regard each other with mutual respect, differences are utilized and are considered strengths rather than weaknesses. The role of the leader is to foster mutual respect and build a complementary team where each strength is made productive and each weakness irrelevant. - Stephen Covey

Leaders need to strike a balance between action and patience. - Doug Smith

Management is efficiency in climbing the ladder of success, leadership determines whether the ladder is leaning against the right wall. - Stephen Covey

Leadership without mutual trust is a contradiction in terms. - Warren Bennis

Effective team leaders adjust their style to provide what the group can't provide for itself. - Kenneth Blanchard

Every leader needs to look back once in awhile to make sure he has followers. - Kouzes and Posner

The mediocre leader tells
The good leader explains
The superior leader demonstrates
The great leader inspires.
- Buchholz and Roth

When you treat people like adults, 95% act like adults. - Roger Gasaway, GE

Communicate everything to your associates. The more they know, the more they care. Once they care, there is no stopping them. - Sam Walton

Coaching is unlocking a person's potential to maximize their own performance. It is helping them to learn rather than teaching them. - John Whitmore

The most vital task of the leader is to motivate, inspire, empower and encourage the team's primary resource -- the unlimited, creative human potential to find better ways. - Dr. Lewis Losoncy

If you want someone to develop a specific trait, treat them as though they already had it. - Goethe

95% of American managers today say the right thing. 5% actually do it. - James O'Toole

Managers control. Leaders create commitment. - John Zenger



It's what you learn after you know it all that counts. - John Wooden

You teach best that which you need most to learn. - Richard Bach

I believe the overall quality of work improves when you give people a chance to fail. - Jim Kouzes, Barry Posner

Success does not breed success. It breeds failure. It is failure which breed success. - Jim Kouzes, Barry Posner

When you are clear about what you want to learn, you will find your teacher. The teacher is already there. The two of you will meet because you are looking for each other. - W.A. Mathieu



A meeting is a gathering where people speak up, say nothing, then all disagree. - Mining Group Gold

A meeting is a place where you keep the minutes, but throw away the hours. - Mining Group Gold

A meeting is indispensable when you don't want to accomplish anything - Mining Group Gold

When it is not necessary to hold a meeting, it is necessary not to hold a meeting. - Mining Group Gold



When you are too busy for friends, you are too busy.

Keep your words soft and tender because tomorrow you may have to eat them.

To change the situation, we have to first change ourselves. To change ourselves effectively, we have to first change our perceptions.

Don't get sunburned basking in the sunshine of your success.

The way I see it, if you want the rainbow, you gotta put up with the rain. - Dolly Parton

A smile is contagious; start an epidemic.

You cannot consistently perform in a manner which is inconsistent with the way you see yourself. - Zig Zigler

Don't wait to have a good day. Make one.

When your head swells, your brain stops working.

She who can laugh at herself will never be without something to smile about.

If you can't be the star, for goodness sakes, don't be the cloud.

Life is an echo -- what you send out comes back.

No one can make you feel inferior without your permission. - Kenneth Blanchard

There is no right way to do a wrong thing. - Kenneth Blanchard

Seek first to understand, then to be understood. - Stephen Covey

What lies behind us and what lies before us are tiny matters, compared to what lies within us. - Oliver Wendell Holmes

Winners develop a habit of doing the things that losers don't like to do. - Ed Foreman

No situation is so bad that losing your temper won't make it worse.

Enthusiasm is contagious. It's difficult to remain neutral or indifferent in the presence of a positive thinker. - Dennis Waitly & Remi Witt

Be what you wish others to become.

We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle

A person is as happy as he makes up his mind to be. - Abraham Lincoln

We tend to judge others by their behaviors and ourselves by our intentions. - Stephen Covey

Thoughts --> Feelings --> Actions. So, if you think negative, you will feel negative and then act negative, then continue to think negative, and so on. - Hendrie Weisinger

You are going to spend the rest of your life doing something. It might as well be something you want to do. - John Roger & Peter McWilliams

Success is simply a matter of luck. Ask any failure. - John Roger & Peter McWilliams

The most important relationship in your life -- the one you'll have, like it or not, until the day you die -- is with yourself. - John Roger & Peter McWilliams

You can't build a reputation on what you're going to do. - Henry Ford

When people get in the habit of working on personal goals, they will automatically work on company goals. - Danny Cox

You'll never ruin your eyes by looking on the bright side.



You can't solve a problem with the same thinking that created it. - Einstein

The only way out is through.

If I'd know how many problems I was going to run into before I finished, I can't remember a single project I would have started. - Andy Rooney

Solving problems is not so difficult. The trick is getting them to stay solved.

Ideas are like apples; to get them you have to shake the tree.

You'll keep gettin' what you been gettin' as long as you keep doin' what you been doin'.

The problem is not the problem. The problem is one's attitude about the problem.

People who are only good with a hammer see every problem as a nail.

If you come to your boss early with a problem, you get a partner. If you come late with a disaster, you get a judge. - Danny Cox



A failure is like fertilizer -- it stinks to be sure, but it makes things grow faster in the future. - Dennis Waitley

You will always miss 100% of the shots you don't take.

You cannot discover new oceans unless you have the courage to lose sight of the shore.

Learn from the mistakes of can't live long enough to make them all yourself.

A mistake is just another way of doing things.

If you haven't failed, you haven't tried very hard. - Shirley Hufstedler

It's all right to have butterflies in your stomach. Just get them to fly in formation. - Dr. Rob Gilbert



What we want is performance...
What we ask for is teams...
What we get is confusion!
- Bill Marre Inside/Out

Talent wins games, but teamwork and intelligence wins championships. - Michael Jordan

It's amazing what you can accomplish when you don't care who gets the credit.

None of us is as smart as all of us. - Blanchard Training and Development

When a team outgrows individual performance and learns team confidence, excellence becomes a reality. - Joe Paterno

Either we're pulling together or we're pulling apart.

Coming together is a beginning
Staying together is progress
Working together is success
- Henry Ford

Teamwork divides the task and doubles the success."

No one can whistle a symphony. It takes an orchestra to play it. - H.E. Luccock

Teamwork doesn't tolerate the inconvenience of distance.

Teamwork is working together -- even when apart.

Do you want a collection of brilliant minds or a brilliant collection of minds? - R. Meredith Belbin

Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has.

The strength of the team is each individual member...the strength of each member is the team. - Coach Phil Jackson - Chicago Bulls

Effective teamwork will not take the place of knowing how to do the job or how to manage the work. Poor teamwork, however, can prevent effective final performance. And it can also prevent team members from gaining satisfaction in being a member of a team and the organization. - Robert F. Bales

Wearing the same shirts doesn't make you a team. - Buchholz and Roth

Real teams don't emerge unless individuals on them take risks involving conflict, trust, interdependence and hard work. - Katzenbach & Smith

We must all hang together, or assuredly we shall all hang separately. - Benjamin Franklin



If there is little or no trust, there is no foundation for permanent success.

Trust is the lubrication that makes it possible for organizations to work.Bennis

People loan their trust, they don't give it. - Doug Smith

Poor communication is a symptom of poor performance and low trust -- not the cause.

Trust is difficult to define, but we know when it's present and when it's not. - Warren Bennis

Trust resides squarely between faith and doubt. - Warren Bennis

You don't build trust over the wire. Building trust takes flesh and blood. - Lipnack & Stamps


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