Offerings for Leaders and Professionals

Understanding Differences

We each have a unique personality. The mixing of personalities in the workplace can be cause for great creativity or for great frustration. Part of our personality is how we think, how we gather information and how we make decisions. Understanding the different approaches to these vital functions can allow us to take advantage of the differences rather than let the differences slow us down.


  • Explore personality types via Temperament
  • Discover your personality type
  • Share personality types with other participants
  • Learn the value of having different types in working groups
  • Consider the application of personality types at work
  • Determine actions to increase your effectiveness

Difficult Conversations

Many of us find ourselves in situations where we need to have a difficult conversation with someone, and rather than have the conversation, we avoid it. Somehow, avoiding the conversation seems to be better than what we imagine it will be like to have the conversation. This session is designed to help participants understand why they avoid difficult conversations and then to learn strategies to hold a productive conversation to gain a desired outcome. Participants will leave with an action plan to use specific tools and techniques to handle difficult conversations successfully.


  • Explore how and why you avoid difficult conversations
  • Understand the dynamics of a difficult conversation
  • Learn the elements in preparing for a difficult conversation mindset, planning, rehearsal, setting
  • Learn how to have a difficult conversation
  • Plan for and practice having a difficult conversation
  • Create an action plan to improve your skill at having difficult conversations

Resolving Conflict

Employees working together inevitably run into conflict situations. The conflict can be about the work (e.g. my approach versus yours, schedules, priorities) or about the relationships (e.g. I don't trust you, your style is different than mine). Conflict can be a source of creative solutions, but only if people understand both the value of conflict and how to resolve it. Supervisors and managers are in the best position to help their people with resolution.


  • Learn five response styles to conflict
  • Identify your response style to conflict
  • Learn approaches for resolving conflict
  • Determine what you can do to deal with conflict effectively

Listening Skills

Good communication is key to success in the workplace and good communication starts with listening skills. This session includes an activity to help participants recognize the difficulties and frustrations of communication. Small groups will discuss and share behaviors associates with good and poor listening. An assessment for listening effectiveness will lead to learning specific techniques to be more effective.


  • Experience the challenges associated with listening
  • Assess your listening effectiveness
  • Learn specific techniques for effective listening
  • Create an action plan for improving your listening skills

Time Dynamics

Where does the time go? It seems there are never enough hours in the day. We all have the same 24 hours each day, yet some people seem to use that time better than others. This session is designed to help you look at your use of time and to provide tips on how you can use your time more effectively and reduce your stress.


  • Examine your current time challenges and goals
  • Examine and understand your "time style"
  • Explore time boundaries and identify how to manage them more effectively
  • Identify specific techniques for prioritizing
  • Learn approaches for avoiding procrastination
  • Create a plan to increase your effective use of time

Building on Strengths

Gallup has produced an excellent tool for people to learn their strengths. This offering can be a standalone workshop or a tool that is used as part of another workshop. Participants will do the Strength Finder online and bring their results to the workshop. Through a series of exercises and discussions, participants will learn about themselves and the other participants.


  • Identify your top 5 strengths
  • Share your strengths with others to enhance understanding
  • Consider how you use your strengths in your daily work and/or life
  • Identify ways build on your strengths to be more effective

Emotional Intelligence

Using either a self-assessment or a 360 assessment, participants will learn how they are emotionally intelligent. Through activities and discussion, participants will identify strategies they can use to enhance their emotional intelligence.


  • Understand what emotional intelligence is
  • Get feedback on your current emotional intelligence
  • Identify areas you want to grow
  • Create a plan to grow in those areas

Influencing Skills

To accomplish our jobs we need to influence others. We can influence using positive approaches or negative strategies. In this session, participants will assess and identify the influence strategies they tend to use most. A model for influence planning will be introduced. Participants will us the planning model to prepare for an upcoming situation where they need to influence someone.


  • Identify your preferred influence strategies
  • Examine the styles and behaviors associated with influencing
  • Learn an influencing planning process and prepare for an upcoming situation
  • Create a personal action plan to become a more effective influencer

Stress Check: Building Resilience

Stress seems to be common in today's work environment. When we feel stressed our productivity tends to drop. In this session participants will identify how their personality influences their stress. They will learn antidotes for these stressors


  • Identify the sources of positive stress for yourself
  • Find out your own temperament pattern of core needs, values, and talents
  • Discover some typical stressors you may be unaware of
  • Identify antidotes for these stressors
  • Appreciate that others may be stressed by different things than you
  • Find ways to use your talents to build your own resilience to stressful situations

Personal and Career Development

In the hustle-bustle of day-to-day work, we rarely take time to look at ourselves and understand who we are and where we are going. This session is designed to help you do just that. What are your strengths? What are your interests? What are your values and are you living them? Does your attitude need a checkup? Come spend some time answering these questions and creating a plan for moving forward.


  • Broaden your perspective of yourself
  • Increase your understanding of your personal values and strengths
  • Begin to define and clarify your personal and career goals

Managing Up

An employee's relationship with his or manager is important to success. This session helps participants think about their manager's perspective and the impact that has on them as employees. Exercises and discussion provide ideas on how to work more effectively with one's manager.


  • Learn the keys to managing up
  • Examine how you respond to developmental feedback
  • Learn approaches to help you respond effectively to feedback
  • Practice giving feedback
  • Consider how attitudes impact others and the team environment
  • Determine what you will do to more effectively manage up

Working From Home

Allowing employees to work from home is becoming quite common in organizations. People can be very productive working from home. However, it can be challenging to manage the family's expectations and to manage the work/home boundaries. It can also be challenging to manage the expectations of one's manager and co-workers.


  • Explore the issues that surface when working from home
  • Identify ways to clarify expectations with family members
  • Learn approaches for enhancing relationships with remote co-workers
  • Explore one-way vs. two-way communication and determine how to be a more effective. remote communicator
  • Create an action plan to work effectively from home

Facilitation Skills for Facilitators (2 days)

Facilitating meetings or problem solving sessions is a real challenge unless one has the appropriate skills and tools. This workshop clarifies what facilitation is and provides an opportunity to assess one's facilitation skills. Understanding group dynamics is critical to a facilitator's success, and is explored in depth. Focus is spent on decision making, problem solving and conflict resolution tools. A third day is recommended for practice and feedback on use of the tools and approaches.


  • Clarify what facilitation is and isn't
  • Learn a variety of methods for groups to gather information for problem solving
  • Explore several approaches for using creativity in problem solving and for prioritizing problems and/or solutions
  • Practice dealing with difficult participant behaviors


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